FAQ

Our smart door locks covers 4 types of doors:-

- Main Door (Wooden Door)

- Security Door

- Glass Door

- Grill Door

Full specifications of the models can be found.https://lockpro.com.my/#products

With the Lockpro Smart Lock, you can grant access to your guest in 5 ways:- Passcode | Fingerprint | Access Card | Mechanical Keys | Bluetooth E-keys(Apps Mobile).

1. Pair and manage various locks in various home listings.

2. Perform Bluetooth unlock and Easy unlock.

3. Generate and manage One-time, Permanent Pin codes and Duration PIN codes.

4. Change Master PIN code.

5. Check lock battery status (refreshes with Bluetooth or PIN unlock).

6. Send Bluetooth key. Example:

Hello, Here is your Pin Code: 2***

Start time: 2022-10-13 14:00

Type: PermanentLock

Name: G11B

To Unlock – Press PIN CODE #

Notes:The # key is the UNLOCKING key at the bottom right. Please do not Share your Pin Code with anyone.

For more details, you may refer to https://lockpro.com.my/#products to find out more about what the mobile app and smart lock can do..

Smart lock no need to use internet connection but the apps mobile need to use internet. The smart lock using Bluetooth range but if want to add on gateway (Wi-Fi) also can, and we also have smart lock already built-in Wi-Fi. So for the apps if you want to generate master password, one-time password or unlock the apps from far (Not in Malaysia) you may require the internet connection.

Yes, our lock comes with the mechanical keys (each lock comes with 2 keys). This is usually use for emergency situations and to provide reassurance to home owners that there is a back-up mode of entry. It is not necessary to use the physical key if you do not wish to do so. However, need to bring along in case emergency.

You can have as many as 200 password can set. For the fingerprint can be set as much as 200 also.

You can set up to 200 PIN codes (in total, including active and expired ones) before you need to reset the lock so that you can start creating new PIN and FINGERPRINTS codes again.

You can create temporary 8-digit PIN codes for friends, family or other visitors. You can set how long these PIN codes work for (from the time that they are first used) – from 10 minutes to 180 days. If you wish, you can set it to be a one-time access PIN code. You can set permanent PIN codes as well.

You can create them using mobile app at any time (app depend on model).

Yes, there is a master PIN code that is pre-set in the lock. You can change master pin code through your apps by enabling the Bluetooth. This is to ensure that homeowners will always have a working PIN code to enter their property.

It runs on 4 AA batteries, with a battery life span of up to 1 years (depend on using) but only MAXELL or PANASONIC batteries can be used.

We also have rechargeable battery (but not all model have) certain model only.

The app will display the battery status of the lock as last updated. Whenever a Bluetooth key is used, the battery status of the lock will be updated. As such, you will be able to monitor the battery status of the lock as long as you use the Bluetooth key at regular intervals.

In fact, users don’t have to worry about power consumption. First, the power consumption problem of smart locks has been handled very well. A smart lock with a handle can be used for at least 8 months after changing the battery once. Secondly, the smart lock has an emergency charging interface, and only a power bank and a mobile phone data cable can be used for emergency charging. In addition, if you really run out of power and don’t bring a power bank, there is still a mechanical key that can continue to be used. It is worth mentioning that most of the current smart locks have low battery reminders, so basically there is no need to worry about battery power.

From the traditional door locks in the past to today’s smart door locks, technology has led the revolutionary upgrade of products and changed people’s lifestyles. As a fashion household item across the century, smart locks have gradually replaced traditional door locks. The safety performance of smart door locks has become an invisible tool to ensure family safety. Due to mature technology and reduced costs, it has gradually turned to the civilian market as a symbol of modern quality of life.

The lock will function because smart lock use battery AA. So nothing worry.

Lockpro provides a 1 year product warranty on the smart locks. This covers mechanical and electronics defects.

Anything that is connected to the Internet has the potential to be hacked. Another alternative is to use Bluetooth solution that is an offline type smart lock by generating passwords such as timed password or password by day.

There is a decoy PIN code feature which allows you to type in up to 8 random digits before your actual PIN. This is optional, and you can choose whether you wish to use this or not. Also, with the security lock-out mode (see next question), it will be difficult for people to attempt to access your house by guessing your PIN code.

Yes, if you enter an invalid PIN code 5 times, the smart lock will automatically go into lockout mode and alarm will trigger. If this happen, after the alarm turn on you will be notified from the apps and you need to press the E-keys in the apps to unlock and shut the alarm. This is a security feature.

Yes, the smart lock is water-resistant but not waterproof. It is highly recommended that our locks be installed in sheltered areas, as warranty does not cover water damage to the lock.

Yes, all of our model have auto lock function. When you closed the door, no need to use key or something to closed because it is auto-lock.

After payment, you will get the installation date and time to install the smart lock.

During the use of smart locks, you must pay attention to product maintenance. There are many precautions, such as: prohibiting unprofessional disassembly; Keep away from corrosive substances; Do not hang heavy objects on the door handle; When the spare key in and out switch is not sensitive, do not add lubricating oil indiscriminately to prevent dust from entering; Regularly check the lock and replace the battery in time.

It can be used. The elderly group has poor memory and is inconvenient to move, and the smart lock can just solve their needs. After the smart lock is installed, the elderly does not have to worry about not having the key with them when they go out. Even if they do not have the key, they do not need to ask someone to unlock it, and even climb the window to enter the house to open the door. Finger vein smart locks can be used for special groups such as the elderly and children with shallow fingerprints. When it is inconvenient for the elderly to open the door, no matter outside or inside the house, the children can remotely open the door for their parents through the app. The smart lock with the function of door opening record monitoring can enable children to monitor the opening of the parents’ door lock at any time, to find abnormal situations at any time.

Not easy to break because they have a security system, which means when someone tries to break the lock, the lock will trigger the alarm.

No, what you see is what you pay.

The app is compatible with iOS8 (and above) and Android 4.4 (and above). It is compatible with iPhones, Samsung phones and other popular Android phones.

As the smart lock works offline, PIN codes cannot be de-activated via the app once they have been issued. You will need to reset your lock via Bluetooth (i.e. be in close range of the lock) to ensure that the PIN code is no longer valid or change the code from the lock to prevent access.

Yes, the handle of the latch lock can be swapped to suit either right-handed or left-handed doors.

All purchase are final. No refund permitted.

After a guest’s accommodation booking is confirmed, we will send a unique PIN code to the guest. Guests can use this PIN code enter your property throughout their stay. At the end of their stay, the guests’ PIN code expires. When the next accommodation booking is confirmed, a new PIN code is generated for the next guest.

Essentially, this automates check-in for the Airbnb host. Also, the constant changing of PIN codes ensures that the property remains secure.

One account can be share across multiple devices.

Read the steps here